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Returns, Exchange & Refund Policy

At 4Shield (M) Sdn Bhd, we take great measures to ensure our product quality and we want our customers to be completely satisfied with their purchases.

However, we regret to inform you that returns or refunds cannot be accomodated unless the product has missing items, is damaged or has extensive defects discovered upon receipt of the items.

Please help us take a photo or video of your item (the damaged or missing items) and email us at info@4shieldbiz.com along with your Order ID or Receipt No. within 14 days upon receipt of your item.

4Shield (M) Sdn Bhd will only accept items in their original packaging. Therefore, kindly inspect all items carefully before opening.

In the event your faulty/missing item is out of stock, we will reimburse you with monetary refund or replace with another product which has the same value of your purchase.

4Shield (M) Sdn Bhd will not be responsible for returns that do not reach us and hence, we recommend you to insure your parcel based on the value (as stated in your receipt)


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